Return & Refund Policy
Your purchase of Parsons !nteractive Suite of Software and Services is backed by our 30-day money-back guarantee. If you are not satisfied with your purchase of our knowledge base software, we will gladly issue a full refund. We develop and sell knowledge based and service based software that we use ourselves and have dozens of satisfied customers worldwide, and our technical support service is an example for others. That is why we can afford to offer our product with this special money back guarantee. To submit your refund request, simply raise a request from your customer area with the order details within 30 days of your purchase. Please include your order number and tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are generally processed within 10 days. Refunds are not being provided for services provided in full such as:
Before Requesting For Refund
If you’re having any problems configuring or using our software platform, please contact us and take advantage of our friendly, experienced technical support. Our support team will help you set up your platform and help you with configuration and customization. Our support team is always ready to answer any questions you may have about Parsons !nteractive’s platform.
In common when our client is almost ready to request a refund, they contacts us for help. We perform installation, help them learn and configure our platform and they become one of our happiest clients! We are fully confident that you’ll absolutely love our platform because 40+ enterprise clients are more than satisfied with our content distribution software and refund rate does not exceed even 1.5%.
1. Time limit for refund requests and grounding reasons
If you have problems getting Parsons !nteractive Suite of Software and Services to work, we will be happy to provide a full refund within 30 days since the purchase. After 30 days, no refunds will be given, but you are still able to cancel at any time.
Refund requests can be submitted through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you apply for a refund.
Please make sure your request does not contradict our Refund Policy.
2. Processing Refund requests
Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
2.a. User’s responsibility
Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk.
Please give it 24-48 hours for our Support Team to get back to you on your support requests (read details of our support policy).
2.b. Illegitimate refund requests
Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
2.c. Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Payment of refunds
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within five (5) working days since your request has been approved.
4. Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
245 N Highland Ave NE
Atlanta, GA 30307
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
Last updated October 15, 2020